Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Guarantee

  • Our crew of service technicians will try their best to answer to your advice demands within about 1 hour. If, however, the trouble you have come across calls for help from our Admin =Team,= we are going to forward the ticket to the technician on duty and will post a note to notify you.

  • Top quality support service

  • Expert Tech Assistance Service

  • Our customer assistance staff will be working for you round–the–clock to to take care of all support request tickets that you submit. We offer technical help for all apps that are pre–installed on your web server. These include our custom designed Online Control Panel, the selected Operating System plus the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A thorough and frequently updated article base is included in our in–house built Online Control Panel. It offers quick tips about how to execute all the main web site management tasks. The Help area offers you descriptive how–to content articles and step–by–step video training. You can reach the Help area by clicking on the Help or Video buttons in the right side of each Control Panel section.