Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Site Control Panel you will find a detailed Help section offering many instructional articles and regularly asked questions. They are compiled by our support team of practiced technicians. Just type in your question and our clever system will give you the best answer.

  • Top quality support service
  • Instructional Video Clips

  • We have compiled a collection of educational video tutorials that visually display how you can rectify a common issue related to your Linux hosting account. You will find the video lessons in the Help Center section.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7 customer support service and a 60–minute support ticket response time guarantee. Our qualified technical support engineers will be online 24–7–365 to respond to your queries and to solve any problem that you might stumble upon. Just submit a tech support ticket from the Help section and we’ll respond to you straight away.