Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering superior quality support in time is our main priority, so that we support each Linux hosting plan with a one hour ticket resolution warranty. As you submit a ticket or post an e–mail, our customer customer assistance team will try their best to offer the most satisfactory resolution for your issue and to give you help quickly.

  • Top quality support service
  • A Top–quality Support Service

  • You’re able to write to us 24x7x365 with any issue you’ve got involving our services. We have got techs present continuously to supply support whenever necessary. You can use the ticket system or drop a message whenever you want, or you can grab the telephone or use the live chat through business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • We have included a complete education base into the Control Panel that allows you to have convenient step–by–step guidelines at any time. Each area of the Control Panel features its own contextual support area displaying a group of how–to articles. We have also organized video clips to offer you a better visual representation of just how to execute any given task.