Tech Support Channels
A 1–Hour Ticket Response Guarantee
We offer a one–hour response time guarantee for any ticket or email that you submit to the support staff. We will rapidly reply to all common questions and forward the case to our server admins in case further assistance is needed. If you take advantage of the Optional Managed Services package, we will perform any of the included server administration tasks at a time that has been agreed upon upfront.
A Premium Customer Service
We’ll be available to you 24x7x365 to answer any inquiries that you may have connected to our Online Control Panel or any of the applications that we have installed on your behalf on the server. If you also require help handling server management tasks, you can have a glance at our Optional Managed Services package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation procedures
An Intuitive Help Area
Every Linux dedicated servers hosting package is equipped with our free Online Control Panel, which features a comprehensive knowledgebase plus a set of how–to video tutorials. Whenever you require assistance while working with the Online Control Panel, just hit the Help or Videos buttons in the top right corner.