A 1–Hour Ticket Response Time Guarantee
All your assistance requests will be responded to in maximum 60 min after the trouble ticket or e–mail was submitted. If your issue calls for additional assistance from a server admin, we’ll forward the ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to inform you that more time will be needed for finding the best solution. If you order our Administration Services package, all of the server administration tasks included there will be completed whenever you want.
A Top–Class Customer Service
We’ll be online for you 24–7 to reply to any questions that you may have pertaining to our Site Control Panel or any of the applications that we have installed on your behalf on the server. If you also require help tackling server management procedures, you can take a look at our Administration Services package, which includes backup space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Section
Our Site Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the help articles also video versions that demonstrate all the actions that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each Site Control Panel section.