A 99.9% Server Uptime
The advantage of building your own hosting system is that you don’t need to be worried about compatibility issues – you set up a specific set of software apps in such a manner as to be compatible with a given set of hardware components. The end result is something considerably more solid and dependable, because there are much less possible chances of failure. We’ve built our cloud hosting platform atop tried and tested hardware elements as well as a seriously tweaked version of SELinux so as to create an incredibly secure and safe environment for your own personal sites.
That is why, with each of our Linux hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
If you would like to provide a top–quality hosting service, you can rarely depend on the default network configuration in a datacenter. We have built our own custom network in an attempt to ensure an ultrasonic connection speed with the outside world.
And thanks to this, no matter which data center facilities you choose: our USA datacenter, our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter or our Australian datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is valid for all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to decrease all possible risks with our cloud hosting packages and while our company offers top–notch tech support, there are instances when the client is simply not content with what we have to offer. Or he wants to switch to a more powerful hosting solution, like a virtual private server or even a dedicated hosting server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely happy, you will receive a refund.
24/7 Technical Support
We’ve cautiously selected each member of our 24x7 support staff to make certain that we can offer the very best help desk service that you can possibly get. Each one of our techs has several years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re available to you 24x7 – you can call them at any moment and they will reply as soon as possible.
Their average support ticket response time is below 20 minutes, whilst with other web hosting suppliers you have to wait around for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to within 60 minutes.