24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are round-the-clock, therefore you can forget all about waiting for a few days to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you already have an account, you'll be able to open a support ticket on top of the other three ways of communication. You'll be able to select the most suitable way to contact us based on what your location is or the device you use. We can easily help you for almost any hosting-related query that you have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages that we provide come with 24/7 customer and tech support, so whatever the issue you experience, you'll be able to contact us and we will assist you quickly. Our guaranteed response time for every email message or trouble ticket that you open from your Hepsia web hosting Control Panel is 1 hour; typically the reply time rarely is more than twenty minutes. Furthermore, we have telephone support with several local numbers around the globe and a live chat, so that you'll be able to contact us and find additional info about our solutions even if you do not have an account yet. We can help you with any kind of question or a difficulty you have - payment methods, plan specs, email configuration, hosting account settings, and so on. If you use our services, you will not ever encounter a situation where you should wait for a day or two to get an issue resolved like you will have to do with many other companies.
24/7 Customer Support in VPS
In case you purchase a virtual private server through our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local telephone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you are a current customer and you need help with a technical issue that requires longer time to investigate or resolve, you will be able to open a ticket through your billing account or you will be able to send an email message and we will take care of the issue and send you an answer within one hour. The answer time is guaranteed 24/7, which includes weekends and holidays, still for most problems it takes a maximum of half an hour to get assistance. Our support service covers your VPS plus all the pre-installed software it features, so if you need help with third-party apps, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have well-timed support in general, let alone when you operate an entire server, that's why every single dedicated server that we offer features 24/7 support with 1-hour answer time guarantee regardless of the issue. This service is absolutely free for all the problems with your server or the software that was installed by our administrators through the setup, which means that you can get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing section or you can send an email, and the actual answer time for both rarely surpasses thirty minutes since we have admins available 24x7. If you require general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you may employ our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you're able to include to your server package from your billing Control Panel.