Despite the fact that this isn't the keyaspect in order to distinguish a reliable website hosting supplier from a bad one or a reseller from a real provider, being able to call and speak with a live person is an indicator that you aren't working with a one-person company and that you'll be able to reach somebody whenever you're in need of help. The telephone support for website hosting services may range from standard to experienced, therefore the problems which can be resolved through a phone call vary depending on the specific supplier. In the general case, these matters are simpler and include billing or 1st level technical issues because more difficult matters often need a support ticket where both you and the sysadmins can track what is going on with a particular issue. Nonetheless, having the option to call your service provider will save you considerable time and efforts for the countless tiny problems that will eventually show up when you manage your website hosting account.

Phone Support in Website Hosting

All of our website hosting packages come with telephone support 14 hrs a day even on public holidays, therefore if you don't have an account yet, you'll be able to phone us and find out more about our services or if we will meet the system requirements for your websites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you'll be able to contact the number which is nearer to you. In case you're a current customer, we can assist you timely with all the general and billing matters as well as with various tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it's more convenient to talk with a live person so as to get things done promptly. Certainly, some issues cannot be managed over the phone, so in such a case you are able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

Any time you want additional information regarding the Linux semi-dedicated hosting packages that we supply, you have the option to call some of the three support phone lines we have across the globe - in the U.S.A., the UK and Australia. By doing this, you'll be able to check ahead of time if our solutions will be appropriate for your websites. If you're already our customer and you have a semi-dedicated account, you will be able to get in touch with us on the phone for 14 hours a day about any type of billing or common questions. For strictly tech problems you will have to use our ticketing system in order to communicate with our tech support as sometroubles simply need additional time to be dealt with, still we can help you on the phone with various minor tech issues as well, saving you efforts and time.