If you’ve ever got any questions associated with your hosting package or if you experience a problem with your websites, you’ll need to touch base with the hosting provider’s customer support team. It may not make a difference how soon they’ll reply if you’ve got a general question, but a problem such as a faulty web app update, for instance, may lead to your site becoming broken or inaccessible on the Internet. And the longer you wait for the support team to assist you, the longer the site will be offline. If you offer services or goods online, any downtime will influence your website in a bad way and you can lose existing or potential customers. Lots of web hosting providers, chiefly resellers, handle trouble tickets and e-mails within 24 hours, but in the electronic era that’s far too long, as visitors will scarcely ever return to a site that isn’t working properly over a long time interval.

One-Hour Response Guarantee in Website Hosting

Our Linux website hosting packages feature a 60-minute reply time guarantee, which suggests that no matter what inquiry or obstacle you might have, we will always be there to help you. As it is, it seldom takes more than half an hour to get a problem solved or a query answered, and this is valid for both technical and sales matters. Our technical support team members will be at your disposal 24x7, even on legal holidays and weekends, which means that you’ll always obtain swift help. We are aware of just how valuable time can be, so by the time we reply to your e-mail or ticket, we will have investigated the matter and, in case we haven’t found a solution, we’ll provide you with more information about what you need to do on your end, when the circumstances demand this. With our support service, you can be certain that there will be somebody to lend you a hand immediately, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our fast support service. You will get an answer to any support ticket posted through the hosting Control Panel or e-mail sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes considerably less time to investigate and troubleshoot a problem. We’ll give you more information in case the solution entails something that has to be done on your end. If you touch base with us during holidays or weekends, the response time will be exactly the same and since our support staff is available night and day, you will get timely assistance for virtually any technical, general or billing issue regardless of what time it is.