One-Hour Response Guarantee in Website Hosting
Our Linux website hosting packages feature a 60-minute reply time guarantee, which suggests that no matter what inquiry or obstacle you might have, we will always be there to help you. As it is, it seldom takes more than half an hour to get a problem solved or a query answered, and this is valid for both technical and sales matters. Our technical support team members will be at your disposal 24x7, even on legal holidays and weekends, which means that you’ll always obtain swift help. We are aware of just how valuable time can be, so by the time we reply to your e-mail or ticket, we will have investigated the matter and, in case we haven’t found a solution, we’ll provide you with more information about what you need to do on your end, when the circumstances demand this. With our support service, you can be certain that there will be somebody to lend you a hand immediately, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take full advantage of our fast support service. You will get an answer to any support ticket posted through the hosting Control Panel or e-mail sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes considerably less time to investigate and troubleshoot a problem. We’ll give you more information in case the solution entails something that has to be done on your end. If you touch base with us during holidays or weekends, the response time will be exactly the same and since our support staff is available night and day, you will get timely assistance for virtually any technical, general or billing issue regardless of what time it is.