If you ever have any questions regarding your hosting plan or if you face a problem with your sites, you will need to get in touch with the respective hosting provider’s technical support team. It may not matter how quickly they’ll reply if you’ve got a generic inquiry, but a problem like a failed app update, for example, may result in your site becoming broken or inaccessible on the web. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. If you offer services or goods online, any downtime will undesirably influence your website and you can lose current or potential customers. Lots of web hosting providers, especially resellers, handle support tickets and emails within twenty four hours, but in the digital era that is way too long, since clients will hardly ever come back to a site that isn’t functioning properly for long time intervals.

One-Hour Response Guarantee in Hosting

Our guaranteed max reply time for any support ticket that you submit or any e-mail that you write is just 1 hour, even in case you contact us during weekends and public holidays. Regardless of the nature of your inquiry or issue, we will lend you a hand straight away and will provide you with the required info to solve any problem with your websites. The actual reply time commonly does not surpass 15 to 20 minutes, which goes to say that you can just forget about waiting for hours and hours on end to get an issue resolved or what is even worse than that – waiting a whole day only to obtain an answer that more information is needed whilst nothing’s sorted out. We will assist you in a timely manner solely because we understand how costly time can be in the dynamic online age. The 1-hour reply time guarantee applies to any technical or billing enquiry that you may have associated with our Linux hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize exactly how essential it is to receive timely assistance, we promise that you’ll never need to wait around for more than an hour to obtain a response to any trouble ticket that you send through your semi-dedicated server CP. As it is, you will seldom need to wait around for more than 20 to 30 minutes and this applies to any inquiry irrespective of what its nature is – general, billing or technical. Moreover, our client and tech support team will be at your disposal 24 hours a day, 7 days a week, 365 days a year, which suggests that even if you post a ticket during public holidays, you’ll invariably obtain a fast response, which will include the answer to a query, the solution to an obstacle or the information necessary to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never have to spend an entire day waiting for a reply like you would with plenty of other hosting providers.