One-Hour Response Guarantee in Hosting
Our guaranteed max reply time for any support ticket that you submit or any e-mail that you write is just 1 hour, even in case you contact us during weekends and public holidays. Regardless of the nature of your inquiry or issue, we will lend you a hand straight away and will provide you with the required info to solve any problem with your websites. The actual reply time commonly does not surpass 15 to 20 minutes, which goes to say that you can just forget about waiting for hours and hours on end to get an issue resolved or what is even worse than that – waiting a whole day only to obtain an answer that more information is needed whilst nothing’s sorted out. We will assist you in a timely manner solely because we understand how costly time can be in the dynamic online age. The 1-hour reply time guarantee applies to any technical or billing enquiry that you may have associated with our Linux hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize exactly how essential it is to receive timely assistance, we promise that you’ll never need to wait around for more than an hour to obtain a response to any trouble ticket that you send through your semi-dedicated server CP. As it is, you will seldom need to wait around for more than 20 to 30 minutes and this applies to any inquiry irrespective of what its nature is – general, billing or technical. Moreover, our client and tech support team will be at your disposal 24 hours a day, 7 days a week, 365 days a year, which suggests that even if you post a ticket during public holidays, you’ll invariably obtain a fast response, which will include the answer to a query, the solution to an obstacle or the information necessary to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never have to spend an entire day waiting for a reply like you would with plenty of other hosting providers.