A live chat is one of the ways of communication offered by some website hosting suppliers as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster as compared to a support ticket and it will make it much less likely to misspell or misunderstand a word in comparison to a telephone call with an agent. In addition, if the trouble that you experience requires some time to be reviewed and dealt with, you are able to do something else meanwhile instead of just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service totally free as long as you have Internet accessibility even if your web hosting provider is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Hosting

In addition to the telephone and ticket support, we offer live chat support too. You will be able to contact us every single day, which includes weekends and holidays, and we can give you more information about the Linux hosting that we supply in case you are not among our customers yet, or about common and billing questions in case you already have an account. Though for strictly tech matters you'll need to open a ticket to our tech assistance team, since such matters will require more time to be resolved, you may still contact us on the live chat for some technical info. For instance, we will help you set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you a lot of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with our Linux semi-dedicated hosting packages, you are able to get the answers for any questions you may have or have various issues dealt with right away. Our chat service is accessible each and every day, therefore you'll be able to talk to a representative even on weekends and holidays. In case you are unsure which plan is better for your sites or if our cutting-edge cloud hosting platform covers some system requirements, you can come on our live chat before you purchase anything. In case you're an active customer, you will be able to get more details about billing issues, account settings along with a number of common technical troubles you may have, for instance when you can't set up an e-mail account in a client on your personal computer. The live chat can save you time and effort regardless where you are or when you get in touch with us.