A ticketing system is the most widespread communication channel that web hosting companies offer to their clients. It is usually part of the billing account and is the very best way to tackle a problem that requires a certain period of time to examine or that has to be escalated to a server admin. In this way, all replies added by either side will be stored in the same place in the event that someone else needs to work on the given issue and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which implies that you will need to sign in and out of no less than 2 accounts in order to carry out some operation or to contact the hosting company’s technical support team. In case you desire to administer a couple of domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. Moreover, it may take a significant length of time for the provider to process your ticket request.

Integrated Ticketing System in Hosting

In stark contrast to what you may find with plenty of other hosting providers, the trouble ticket system that we are using with our Linux hosting is an integral part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize several login names and passwords, as you will be able to manage your tickets and the hosting account itself from one single place. So, in case you have a question or run into a difficulty, you can get in touch with our customer support staff representatives right away. Our ticketing system features an intelligent search option. This goes to say that even in case you’ve opened many tickets through the years, you will be able to track down the one that you need without efforts. Additionally, you can read knowledge base guides to solving commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which implies that you won’t require a different platform to get in touch with our tech support staff – you can do it on the spot in case you face a challenge. Submitting a new ticket takes a couple of clicks and finding an older one is equally easy. With our smart search filter, you can swiftly find any ticket that you’ve opened in the past. You can post a ticket at any particular point in time since our client service team representatives are available day and night and answer in less than sixty minutes, even though it seldom takes that much to obtain help. With Hepsia, you’ll have everything in one place and you can forget about needing to sign in and out of 2 or more platforms to resolve a simple issue.