Integrated Ticketing System in Website Hosting
Our Linux website hosting packages feature an integrated support ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything related to the web hosting service itself in one location – payments, web files, emails, trouble tickets, etc., eliminating the necessity to go through different systems. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just several mouse clicks without having to log out of your Control Panel. In the meantime, you can select a category and our system will present you with a number of informational articles, which will supply you with additional info and which may help you fix any specific issue before you actually post a ticket. We guarantee a trouble ticket response time of maximum 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which goes to say that you will not require a separate support platform to contact our customer service team – you can do it on the spot in the event that you stumble upon a difficulty. Opening a new ticket takes a couple of clicks and finding an older one is equally simple. With our smart search option, you can quickly find any ticket that you have sent in the past. You can open a ticket whenever you need since our client service team representatives are available 7 days a week and respond in no more than one hour, even though it rarely takes that much to receive a reply. With Hepsia, you will have everything in one single place and you can forget about needing to log in and out of two or more platforms to resolve a simple problem.