24/7 Customer Support in Website Hosting
We provide 24/7 billing, customer and technical support for all our Linux website hosting packages. Even if you are not our customer yet and you have questions, we can assist you without delay and provide the needed info, in order to give you the choice to make the best decision when you purchase your new website hosting account. We're available at any time, including holidays and weekends, and we offer several means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we have multiple telephone numbers internationally, thus you're able to call the one that is closer to you. The max response time for the emails and the tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting packages that we supply come with 24/7 customer and technical support, so no matter what problem you have, you'll be able to get in touch with us and we will give you a hand straight away. Our guaranteed response time for every e-mail message or support ticket that you open through your Hepsia hosting Control Panel is 1 hour; the actual reply time rarely is more than twenty minutes. We also offer telephone support with multiple local numbers internationally and a live chat, which means that you will be able to contact us and receive more info about our solutions even if you don't have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, package specifications, e-mail configuration, hosting account settings, and so on. If you use our services, you will never experience an issue where you should wait for a few days to get an issue resolved like you'll need to do with many other service providers.
24/7 Customer Support in VPS Web Hosting
With our Linux VPS web hosting packages, you'll never need to wait for more than 1 hour so as to get assistance for any type of problem that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets that you open from your billing Control Panel or emails which you send to our tech support crew. We also have local telephone numbers in a couple of countries around the world as well as a live chat service where we will help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the various ways of communication, so regardless what your question or problem is, there'll always be somebody to help you out without delay. In case you need help with third-party software, that you cannot install or which gives you troubles, you can take advantage of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get prompt support in general, let alone if you operate a whole server, so every single dedicated server that we offer features 24/7 support with 1-hour reply time guarantee regardless of the matter. The service is 100 % free for any difficulties with your server or the software that was installed by our admins through the setup, which means that you're able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you could send an email, and the actual response time for either of these rarely exceeds thirty minutes since we have administrators available 24 / 7. If you require general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to add to your server package through your billing Control Panel.