Lots of users who start using their first hosting account, or change companies, usually have inquiries in regard to how given things are accomplished or run into complications when setting up different things like emails, website settings, and so on. This is the reason why, lots of web hosting companies have compiled documentation with the most standard questions and issues in order to help their customers obtain info quickly and easily. Consequently, the help desk support staff members can focus on real problems that certain clients may be facing, since the solution for the smaller things will already be available on the World Wide Web and clients can easily resolve them without having to get in touch with the help desk support staff. Having thorough documentation is critical, especially for new clients without any previous experience, since the hosting service entails a vast amount of functions and lots of individuals can become confused about what action to take. A good information repository can both help you perform the operations that you need and find out how the web hosting service works in general.

Extensive Online Documentation in Website Hosting

If you have bought your very first website hosting package from our company or have migrated your site over to us, you’ll grow accustomed to our services and our custom-created Hepsia hosting Control Panel in no time as we have compiled a comprehensive web-based knowledge base where you can find all the info that you’ll ever need – both general info in regards to the web hosting service as a whole and more concrete info about the separate features that you can use and the issues that you could encounter. The articles are available in 2 places. The full article list is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can get to know how to accomplish virtually everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles offer step-by-step guidelines, so you won’t ever get bewildered due to an ambiguous text. Of course, if you run into a more specific problem and you don’t find a solution in our knowledge base, you can contact our tech support staff 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers offer an extensive article library where you can find any information that you may need about our hosting services or about the Hepsia Control Panel that we use. We’ve compiled it based on the feedback that we’ve gathered from our clients throughout the years and, hence, our articles deal with specific problems that you might come across and present the best way to recover them, for instance getting a 500 Internal Server Error message or not being able to send e-mails from your personal computer even though you have the right settings. The articles are available in every single section of the Control Panel and you can examine them whenever you need. They can help you expand your knowledge not only about our platform, but also about the web hosting sphere in general, as they contain how-to guides and general info such as what file access permissions or cron jobs are.