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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A pop-up window will show up. It offers in-depth info about all the operations that you can carry out on the given page. Each popup shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich array of how-to video clips explaining how to work with our Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, explore our comprehensive Frequently Asked Questions section, which covers questions asked by real clients and offers practical solutions. We constantly "revamp" our FAQ database with new entries in an attempt to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can touch base with our fantastic team of tech support engineers available 24x7x365 and eager to help you with any question. Each trouble ticket you submit will be responded to in less than 1 hour (the average trouble ticket response time being only 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 247562

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com